{"id":33,"date":"2024-11-01T17:11:36","date_gmt":"2024-11-01T17:11:36","guid":{"rendered":"https:\/\/lubricantexpo-v1.local\/na\/faqs\/"},"modified":"2026-04-20T11:36:59","modified_gmt":"2026-04-20T10:36:59","slug":"faqs","status":"publish","type":"page","link":"https:\/\/lubricantexpo.com\/me\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n\n\n<div  class=\"module-banner-hero relative js-off-screen \"  >\n\t<div class=\" no-extra-pad  scheme-dark\"  >\n\t\t<div class=\"grid-container full-width-block\"  >\n\n\n\n\n\n\t\n\n  \n\n\n            <div class=\"media-section-wrap\">\n            <div class=\"responsive-background relative content-back-no-colour\" \n                 style=\"background-image: url(https:\/\/lubricantexpo.com\/me\/wp-content\/uploads\/sites\/4\/2025\/08\/LEX-Exhibitor-1.jpg); \n                                    \">\n\n                \n            <\/div>\n        <\/div>\n    \n\n  <div class=\"hero-content \">\n    <div class=\"grid-container\">\n      <div class=\"grid-x grid-padding-x align-center\">     \n\n        <div class=\"medium-8 cell text-center flex-centering\">        \n            <div class=\"flex-wrapper\">      \n              <h1 class=\"mt0 mb0 fade-in banner-heading text-no-colour\">Exhibitor Information &amp; FAQ<\/h1>                        <\/div>     \n        <\/div>                       \n\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n\n\n\n\t\t<\/div> <!-- grid container -->\n\t<\/div> <!-- spacing and background colour -->\n<\/div> <!-- margin-div -->\n\n\n\n\n\n\n\n<div  class=\"module-text relative js-off-screen \"  >\n\t<div class=\" top-pad  scheme-default\"  >\n\t\t<div class=\"grid-container\"  >\n\n\n\n\n\n\t\n\n\t    \n\t<div class=\"grid-x grid-padding-x align-center  \">\t\t\t\n\n\t\t<div class=\"cell medium-8   \">\t\n\t\t\t<div class=\"css-columns css-columns-1 last-p-mb0\">\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<p class=\"wp-block-paragraph\">Welcome to the Exhibitor FAQs page for Lubricant Expo Middle East. Here, you\u2019ll find answers to the most frequently asked questions about exhibiting at the event, along with helpful links to essential resources. Whether you need details on logistics, booth setup, or key deadlines, this page will provide the information and links you need for a smooth and successful exhibiting experience.<\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t<\/div> <!-- grid container -->\n\t<\/div> <!-- spacing and background colour -->\n<\/div> <!-- margin-div -->\n\n\n\n\n\n\n<div  class=\"module-text relative js-off-screen \"  >\n\t<div class=\" equal-pad  scheme-default\"  >\n\t\t<div class=\"grid-container\"  >\n\n\n\n\n\n\t\n\n\t    \n\t<div class=\"grid-x grid-padding-x align-center  \">\t\t\t\n\n\t\t<div class=\"cell medium-8   boxed shadow fade-in \">\t\n\t\t\t<div class=\"css-columns css-columns-1 last-p-mb0\">\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Stand Space<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All contracts are for the floorspace only (unless otherwise specified). All exhibitors MUST order or supply carpet\/ flooring and walls for their stand, as a minimum. <a href=\"https:\/\/lubricantexpo.com\/me\/floorplan\/\" target=\"_blank\" rel=\"noreferrer noopener\">View the floorplan<\/a> to see your stand location.<br><br>If you require a technical version of this plan, please <a href=\"https:\/\/lubricantexpo.com\/me\/contact-us\">email the event Operations team<\/a>.<\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t<\/div> <!-- grid container -->\n\t<\/div> <!-- spacing and background colour -->\n<\/div> <!-- margin-div -->\n\n\n\n\n\n\n<div  class=\"module-text relative js-off-screen \"  >\n\t<div class=\" equal-pad  scheme-default\"  >\n\t\t<div class=\"grid-container\"  >\n\n\n\n\n\n\t\n\n\t    \n\t<div class=\"grid-x grid-padding-x align-center  \">\t\t\t\n\n\t\t<div class=\"cell medium-8   boxed shadow fade-in \">\t\n\t\t\t<div class=\"css-columns css-columns-1 last-p-mb0\">\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Exhibitor Manual<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Exhibitor Manual is hosted by FFAIR. You should have been sent your invite email with a unique link to take you to the login page. If you have not received this, please <a href=\"https:\/\/lubricantexpo.com\/me\/contact-us\">email the event Operations team<\/a> to request it.<\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t<\/div> <!-- grid container -->\n\t<\/div> <!-- spacing and background colour -->\n<\/div> <!-- margin-div -->\n\n\n\n\n\n\n<div  class=\"module-text relative js-off-screen \"  >\n\t<div class=\" equal-pad  scheme-default\"  >\n\t\t<div class=\"grid-container\"  >\n\n\n\n\n\n\t\n\n\t    \n\t<div class=\"grid-x grid-padding-x align-center  \">\t\t\t\n\n\t\t<div class=\"cell medium-8   boxed shadow fade-in \">\t\n\t\t\t<div class=\"css-columns css-columns-1 last-p-mb0\">\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Official Contractor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">GES are the official general services contractor for the event. They can provide shell scheme packages, stand fittings &amp; furnishings and custom build designs. GES uses an online ordering system, which you can <a href=\"https:\/\/ordering.ges.com\/000704872\">access here<\/a>.<\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t<\/div> <!-- grid container -->\n\t<\/div> <!-- spacing and background colour -->\n<\/div> <!-- margin-div -->\n\n\n\n\n\n\n<div  class=\"module-text relative js-off-screen \"  >\n\t<div class=\" equal-pad  scheme-default\"  >\n\t\t<div class=\"grid-container\"  >\n\n\n\n\n\n\t\n\n\t    \n\t<div class=\"grid-x grid-padding-x align-center  \">\t\t\t\n\n\t\t<div class=\"cell medium-8   boxed shadow fade-in \">\t\n\t\t\t<div class=\"css-columns css-columns-1 last-p-mb0\">\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Venue Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Festival Arena are the official Venue provider for Event services such as stand catering, cleaning and internet for the event. You can find all information and order forms on the FFAIR exhibitor portal &gt; Event Info &gt; Suppliers &amp; Contractors page.<\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t<\/div> <!-- grid container -->\n\t<\/div> <!-- spacing and background colour -->\n<\/div> <!-- margin-div -->\n\n\n\n\n\n\n<div  class=\"module-text relative js-off-screen \"  >\n\t<div class=\" equal-pad  scheme-default\"  >\n\t\t<div class=\"grid-container\"  >\n\n\n\n\n\n\t\n\n\t    \n\t<div class=\"grid-x grid-padding-x align-center  \">\t\t\t\n\n\t\t<div class=\"cell medium-8   boxed shadow fade-in \">\t\n\t\t\t<div class=\"css-columns css-columns-1 last-p-mb0\">\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Exhibitor Name Badge Registration<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exhibitor badges are complimentary and unlimited.<\/li>\n\n\n\n<li>Your fast track barcode confirmation will be sent to you by email, before the show.<\/li>\n\n\n\n<li>It is highly advisable to print your badges, during move-in hours on Monday, to fast-track your entry into the hall, and help minimise queuing onsite Tuesday morning.<\/li>\n\n\n\n<li>NOTE: if you are using your own contractor to build your stand, it is not necessary to register them for exhibitor badges.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To register for your exhibitor badges, please go to your FFAIR exhibitor portal &gt; TASKS &gt; &#8220;Exhibitor Name Badges &amp; Lead Retrieval &#8211; Visit Connect&#8221; and follow the unique link provided.<\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t<\/div> <!-- grid container -->\n\t<\/div> <!-- spacing and background colour -->\n<\/div> <!-- margin-div -->\n\n\n\n\n\n\n<div  class=\"module-text relative js-off-screen \"  >\n\t<div class=\" equal-pad  scheme-default\"  >\n\t\t<div class=\"grid-container\"  >\n\n\n\n\n\n\t\n\n\t    \n\t<div class=\"grid-x grid-padding-x align-center  \">\t\t\t\n\n\t\t<div class=\"cell medium-8   boxed shadow fade-in \">\t\n\t\t\t<div class=\"css-columns css-columns-1 last-p-mb0\">\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Marketing Assets<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please refer to the Marketing section of \u2018Show Info\u2019 on your FFAIR portal for links to promotional assets and documents to help promote your participation in the event to your customers and networks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You should also receive an email with your unique link to access personalised sharing assets for social media. If you have not received this, please <a href=\"https:\/\/lubricantexpo.com\/me\/contact-us\">email the event Marketing Executive<\/a>.<\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t<\/div> <!-- grid container -->\n\t<\/div> <!-- spacing and background colour -->\n<\/div> <!-- margin-div -->\n\n\n\n\n\n\n<div  class=\"module-text relative js-off-screen \"  >\n\t<div class=\" equal-pad  scheme-default\"  >\n\t\t<div class=\"grid-container has-additional-spacing pt0 pb2\"  >\n\n\n\n\n\n\t\n\n\t    \n\t<div class=\"grid-x grid-padding-x align-center  \">\t\t\t\n\n\t\t<div class=\"cell medium-8   boxed shadow fade-in \">\t\n\t\t\t<div class=\"css-columns css-columns-1 last-p-mb0\">\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Online Exhibitor Profile<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can update your online profile via the \u201cShow Guide Profile\u201d task in the FFAIR exhibitor portal.<\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t<\/div> <!-- grid container -->\n\t<\/div> <!-- spacing and background colour -->\n<\/div> <!-- margin-div -->\n\n\n\n\n\n\n<div  class=\"module-text relative js-off-screen \"  >\n\t<div class=\" equal-pad  scheme-default\"  >\n\t\t<div class=\"grid-container has-additional-spacing pt0 pb2\"  >\n\n\n\n\n\n\t\n\n\t    \n\t<div class=\"grid-x grid-padding-x align-center  \">\t\t\t\n\n\t\t<div class=\"cell medium-8   boxed shadow fade-in \">\t\n\t\t\t<div class=\"css-columns css-columns-1 last-p-mb0\">\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Visas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">I need a VISA to enter the country to attend Lubricant Expo. Can you help?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, we can help!<br><br>During your event registration, you will find a dedicated section for VISA support. Please complete this section in full.<br><br>Once submitted, you will automatically receive an official VISA invitation letter by email. This document should be used when applying for you VISA through the embassy or consulate in your country.<br><br>If you have already registered but did not complete the VISA section, simply email us at <a href=\"mailto:info@lubricantexpo.com\">info@lubricantexpo.com<\/a> with the following details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full name (as on passport):<\/li>\n\n\n\n<li>Passport number:<\/li>\n\n\n\n<li>Date of Issue:<\/li>\n\n\n\n<li>Date of Expiry:<\/li>\n\n\n\n<li>Date of Birth:<\/li>\n\n\n\n<li>Business email address:<\/li>\n\n\n\n<li>Duration of stay:<br><br><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once you have sent us this information, we will be able to generate the VISA invitation letter for you. This letter is what you must then use when following the&nbsp;VISA&nbsp;application process in your country.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need your invitation letter re-issued or corrected, our team is happy to assist.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We cannot contact embassies or influence VISA processing decisions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You are responsible for checking the VISA requirements for your nationality and applying in good time.<\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t<\/div> <!-- grid container -->\n\t<\/div> <!-- spacing and background colour -->\n<\/div> <!-- margin-div -->\n\n\n\n\n\n\n<div  class=\"module-text relative js-off-screen \"  >\n\t<div class=\" top-pad  scheme-light\"  >\n\t\t<div class=\"grid-container has-additional-spacing pt0 pb1\"  >\n\n\n\n\n\n\t\n\n\t    \n\t<div class=\"grid-x grid-padding-x align-center  \">\t\t\t\n\n\t\t<div class=\"cell medium-9   \">\t\n\t\t\t<div class=\"css-columns css-columns-1 last-p-mb0\">\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>Key Contacts<\/strong><\/h2>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t<\/div> <!-- grid container -->\n\t<\/div> <!-- spacing and background colour -->\n<\/div> <!-- margin-div -->\n\n\n\n\n\n\n<div  class=\"module-contact-cards relative js-off-screen \"  >\n\t<div class=\" bottom-pad  scheme-light\"  >\n\t\t<div class=\"grid-container has-additional-spacing pt0 pb2\"  >\n\n\n\n\n\n\t\n\n\n    <div class=\"grid-x grid-margin-x grid-margin-y medium-up-3 3\">\t\t\n\n        \n\n\n\n<div class=\"innards-card layout-card layout-style-default-card cell  fade-in fade-in-1 no-border\">\n\n    \n            <div class=\"no-image-card  \">\n            \n                            <section class=\"card-text\" itemprop=\"text\">\n                    <p><b>Laura Goldsmith<\/b><br><span>Operations Director<\/span><br><a href=\"mailto:laura.goldsmith@blueprinteventcompany.com\"><b>Email Laura<\/b><\/a><\/p>                <\/section>\n            \n            \n                        \n\n                    <\/div>\n    <\/div>\n\n\n\n\n<div class=\"innards-card layout-card layout-style-default-card cell  fade-in fade-in-2 no-border\">\n\n    \n            <div class=\"no-image-card  \">\n            \n                            <section class=\"card-text\" itemprop=\"text\">\n                    <p><b>Callum Gibson<\/b><br><span>Event Director<\/span><br><a href=\"mailto:callum.gibson@blueprinteventcompany.com\"><b>Email Callum<\/b><\/a><\/p>                <\/section>\n            \n            \n                        \n\n                    <\/div>\n    <\/div>\n\n\n\n\n<div class=\"innards-card layout-card layout-style-default-card cell  fade-in fade-in-3 no-border\">\n\n    \n            <div class=\"no-image-card  \">\n            \n                            <section class=\"card-text\" itemprop=\"text\">\n                    <p><b>Annie Lindsell <\/b><br><span>Sales Operations Director<\/span><br><a href=\"mailto:annie.lindsell@blueprinteventcompany.com\"><b>Email Annie<\/b><\/a><\/p>                <\/section>\n            \n            \n                        \n\n                    <\/div>\n    <\/div>\n\n\n\n\n<div class=\"innards-card layout-card layout-style-default-card cell  fade-in fade-in-4 no-border\">\n\n    \n            <div class=\"no-image-card  \">\n            \n                            <section class=\"card-text\" itemprop=\"text\">\n                    <p><b>Sophie Pink<\/b><br><span>Acting Head of Marketing<\/span><br><a href=\"mailto:sophie.pink@blueprinteventcompany.com\"><b>Email Sophie<\/b><\/a><\/p>                <\/section>\n            \n            \n                        \n\n                    <\/div>\n    <\/div>\n\n\n\n\n<div class=\"innards-card layout-card layout-style-default-card cell  fade-in fade-in-5 no-border\">\n\n    \n            <div class=\"no-image-card  \">\n            \n                            <section class=\"card-text\" itemprop=\"text\">\n                    <p><b>Jane Whybro<\/b><br><span>Finance and Administration Manager<\/span><br><a href=\"mailto:jane.whybro@blueprinteventcompany.com\"><b>Email Jane<\/b><\/a><\/p>                <\/section>\n            \n            \n                        \n\n                    <\/div>\n    <\/div>\n\n\n\n\n<div class=\"innards-card layout-card layout-style-default-card cell  fade-in fade-in-6 no-border\">\n\n    \n            <div class=\"no-image-card  \">\n            \n                            <section class=\"card-text\" itemprop=\"text\">\n                    <p><b>Louise Johnson<\/b><br><span>Speaker Liaison<\/span><br><a href=\"mailto:louise.johnson@blueprinteventcompany.com\"><b>Email Louise<\/b><\/a><\/p>                <\/section>\n            \n            \n                        \n\n                    <\/div>\n    <\/div>\n    <\/div>\n\n\t\t\n\n\n\t\t<\/div> <!-- grid container -->\n\t<\/div> <!-- spacing and background colour -->\n<\/div> <!-- margin-div 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