Stand Builder FAQ’s

Building of the Stand

How can I find my clients stand number and size?
What are the Organiser’s Display Rules & Regulations?
  • To view the Organiser Display Rules & Regulations, please click HERE
  • Please also ensure that the exhibiting company’s stand number is incorporated within your stand design, either within the wall graphics, on the flooring, or on a reception desk, for example.
How do I order electrics, carpet, etc?
  • The Works Events are the official general services contractor for the event
  • They can provide stand fittings, services and utilities
  • Please visit the Stand Services Page to place your orders
What do I need to supply?
  • All stands MUST have walls and carpet/ flooring
  • Please note that pop-up displays/ roller banners are not considered walling
What documents do I need to submit?
  • The following documents must be submitted for review, by your contractor no later than 23 July 2024:
    • Stand Design Inspection Form
    • Detailed scale drawings (including plan views and elevations)
    • A plan showing the stand location within the exhibition
    • Risk Assessment
    • Method Statement
    • Proof of Insurance
  • Authorisation to Build will only be issued upon receipt and review of all the documents required
  • To submit these documents, please do so using the Event Support Services Stand Design Inspection Form (link coming soon)
What is the maximum build height?
  • The maximum stand build height is 6m
  • Stands that exceed the 6m build height may be permissible, subject to certification by a qualified Structural Engineer
What is the floor loading capacity in the halls?
  • Load-bearing capacity: 10.000kg/m2
  • Exhibits weighing more than 100 kN/m2 (10 t) per square metre floor area (distributed weight, not concentrated loads) require a support construction adapted to the load-bearing capacity of the hall floor.
What are the venue rules and regulations?
  • The Venue Technical Guidelines, which must be adhered to, can be found HERE
What are the fire safety requirements?
  • Fire exits should be kept free of obstructions at all times
  • The venue has fire extinguishers are at fixed locations throughout the venue and hall, and are appropriate to the area they are located in
  • Any exhibitor requiring fire safety equipment on their stand should not be reliant on venue equipment within the hall
  • Exhibitors should bring the necessary items with them or to enquire about ordering stand specific fire safety products, please email
  • Sprinklers, fire alarms, fire extinguishing equipment, smoke detectors, closing devices on hall doors and other safety equipment, signs for the safety equipment and emergency exit signs must be accessible and visible at all times
  • Please refer to the Venue Technical Guidelines (Section 4.4) for full guidance on fire protection & safety regulations
  • Exhibition stands must not be built using any easily inflammable materials, materials that drip when burning or materials that form toxic gases or produce a lot of smoke when burning, such as most thermoplastics, including polystyrene (styrofoam)
  • All forms of decoration material must be heavily flame retardant at least as per building material category B1 under DIN 4102. Equivalent evidence in German as per EN 13501 (at least class c-s3, d0) may be recognised.
  • A test certificate confirming the classification of the materials used must be available
Do I need insurance?
  • YES – whilst the organisers take every precaution to protect your property during the event, we are not responsible for any loss or damage
  • You must ensure you take out adequate insurance cover for the period of your participation
  • You are responsible for insuring against any legal liability incurred in respect of injury or damage to property belonging to third parties
  • Both your employers liability and public liability insurance values should be not less than €8 million each

Event Schedule

To view the full schedule, please click HERE

When can I build-up the stand?
  • Custom-Build Stand Contractors:
    • Sunday 15 September 2024: 09.00 – 19.00
    • Monday 16 September 2024: 09.00 – 19.00
  • Shell Scheme/ Stand Package Exhibitors:
    • Monday 16 September 2024: 12.00 – 19.00
When can I breakdown the stand?
  • The show closes on 19 September 2024 at 15.00; breakdown will commence at 15.30
  • 30 mins will be required after show close to ensure visitors have vacated the halls and the mains power has been switched off
  • At 15.30:
    • Exhibits can be removed from the halls
    • Structural dismantling of stands can commence
    • Stored empties/ crates will be delivered to stands

Shipping & Handling

How can I make arrangements for forklift assistance?
  • DB Event Logistics are the only contractor permitted to drive forklifts onsite
  • If you require unloading/ loading forklift assistance, this must be PRE-BOOKED
  • For full shipping/ handling information and instructions, please visit the Stand Services Page
Where can I ship my materials to?
  • Please visit the Stand Services Page for full shipping instructions
  • It is advisable to use the advance warehouse facility provided by DB Event Logistics, for your shipments
  • Deliveries to the advance warehouse will be stored ahead of time, transferred to the venue and delivered to your stand
  • If you are shipping directly to the venue, please either ensure that a representative from your company is there to receive the shipment, or, coordinate the delivery with our partner, DB Event Logistics

Travel Information

What is the venue address?
  • Hall 9, Messe Düsseldorf, Stockumer Kirchstraße 61, 40474 Düsseldorf, Germany
How do I get to the venue?
Traffic Regulations:
  • Any instructions issued by members of Messe Düsseldorf staff responsible for directing and controlling traffic must be followed at all times
  • The speed limit at the venue is 10km/h
  • The provisions of the German Road Traffic Regulations apply throughout the exhibition grounds and in car parks belonging to the venue
  • Any vehicles in violation of the regulations may be removed at the owner’s risk and expense
Truck Ban on Sundays in Germany:
  • Heavy goods vehicles of over 7.5t maximum permitted weight (MPW), as well as trucks with trailers are not permitted on the roads in Germany on Sundays, 00:00 – 22.00
  • Departure for these types of vehicles is permitted on Sunday 15 September, 22:00 onwards
  • Please take this into consideration when planning the transportation of your stand or exhibit to the venue during the set-up period
  • Please click HERE for further information and exemptions
Set-up Access::
  • To view the Messe Düsseldorf site map, please click HERE
  • Contractor passes are NOT required. All contractors will be issued with a wristband upon arrival; please wear it for the duration of the set-up period
  • For a deposit of € 100.00 in cash, drivers can enter the trade fair for loading and unloading. Please note the time limits for entry. Please note that deposits will lapse if drivers exceed these limits.
  • When unloading has been competed, vehicles will be relocated to alternative parking at the venue
  • Truck parking will cost 30 euros/ day
  • Further information / traffic regulations to follow in due course.
Dismantle Access:
  • Dismantling will commence 30 minutes after show close/ once ALL visitors have vacated the hall at 15:30 on 19 September
  • Contractors who require direct loading access at Hall 9 should enter via gate 1
  • Custom-build contractors may dismantle until 20:00 on 19 September 2024 and 08:00 – 16:00 on 20 September 2024


What facilities are there at the show?
  • Toilets – at the rear of Hall 9
  • Catering Facilities – Hall 9 Food Plaza
For onsite enquiries:
  • The Exhibitor Services desk is located in Hall 9, exact location TBC
  • Representatives from the Organiser Operations Team, General Services Contractor, and Shipping & Handling will be available, should you require assistance
  • The phone number for exhibitor services is +44 (0)1273 286 399

Still got a question?